Scores on this criterion are based on information that has come to HRC Foundation’s attention related to topics including but not limited to:

• revoking inclusive LGBTQ+ policies or practices;
• facilitating the continued practice of healthcare providers that provide or promote LGBTQ+ related treatment or services that have been discredited by mainstream medical and mental health organizations, including, but not limited to, “conversion therapy”;
• having policies in place and/or engaging in proven practices that are contrary to the organization's written LGBTQ+ patient or employment policies;
• advocating for public policies or regulations that would be detrimental to LGBTQ+ equality and health
• or directing charitable contributions or other public support to organizations whose primary mission includes advocacy against LGBTQ+ equality or patient care.

HRC realizes that no institution is perfect and that situations may arise where an individual or small group act in a way that is not in alignment with the organization’s policies and commitment to LGBTQ+ equality and patient care. This criterion is not intended to penalize an organization in those situations where an isolated negative action takes place, provided that the organization addresses the situation and takes action to ensure that their commitment to LGBTQ+ patient care remains uncompromised.

In the cases where HRC would consider applying the responsible citizenship deduction based on the actions of one individual employed by the hospital, health system or affiliated university, we would only do so after looking at the totality of the situation and considering the following factors:

• The breadth and depth of the action(s) by the employee and the potential damage that could be done to the LGBTQ+ community.
• The environment, context and history of the organization as it relates to the actions of the employee.
• The response of the organization and whether or not they have responded in a way to mitigate the harm caused by the actions.

Prior to applying the point deduction, the HRC Foundation will make every attempt to work with the organization to resolve the concerns. If it is necessary to apply the point deduction, it may be reflected in a current or future score, depending on the situation. If applied to a current score, HEI Leader in LGBTQ+ Healthcare Equality status will be suspended or revoked as necessary. If at any time after losing points on this criterion, a healthcare facility changes course and satisfies the HRC Foundation’s noted concerns, HRC Foundation will re-evaluate the criterion for that facility.

The HRC Foundation does not take the application of this penalty lightly and prior to the HEI 2022, it has only been used in one instance. Unfortunately, in the HEI 2022, three hospitals received the 25 point deduction: University of Texas Southwestern Medical Center and Children’s Health in Dallas received the deduction for discriminating against transgender children by not providing them with the same care that they provide to other children; and Mercy San Juan Medical Center for discriminating against a transgender man, Evan Minton by denying him a hysterectomy. Learn more about each of these cases by following the links above.

If a healthcare organization follows any internal policy that prevents them from providing specific medically necessary treatments, such as hormone blockers, hormone therapies, hysterectomy, or mastectomy, to some patients based on a diagnosis of gender dysphoria, but allows them to provide the same treatment to other patients based on other diagnoses, this may result in discriminatory treatment that conflicts with their non-discrimination policy. This includes:

Veteran’s Affairs Medical Centers that cannot provide gender-affirming surgeries due to the exclusion in the VA medical benefits package; and
 

Healthcare facilities that follow specific religious healthcare directives that may prohibit certain types of gender-affirming care.

While these healthcare facilities may potentially discriminate in their treatment of transgender patients because of the internal policy that they are following, there are ways to mitigate the risk of discriminatory treatment of LGBTQ+ patients. This option outlines the steps a healthcare facility must take to only receive a 5-point deduction in their HEI score.

Organizations that follow these types of policies may only be subject to a five-point deduction (to offset the points received for the Patient Non-Discrimination Policy) if they take the following transparency actions to mitigate the potential for discriminatory situations to occur. To only receive this 5-point deduction in the HEI, the organization must take affirmative action to clearly communicate the existence of the policy or directive and what services they do not provide to help prevent potential discriminatory situations.

They must:

Provide a transparent and easy-to-find statement on their website (or the health system website) about what gender-affirming care procedures and services they do not provide and why. If the organization has an LGBTQ+ services page, this statement must be on that page or very clearly linked to from that page; AND

 

Have in place a clear referral mechanism to hospitals in the same geographic area that do provide these procedures and clearly communicate this referral process on the same webpage as above; AND

 

Clearly communicate this limitation in their services to all area surgeons that would perform any of the procedures in question that have privileges at their hospital(s) and ensure that the surgeons know at what hospitals they should seek to provide these services.

After taking these communication steps an organization would only be assessed a 5-point deduction. If after this deduction, the organization has a final score of between 80-95 and meets the other criteria for earning the Top Performer designation (full credit in criteria 1 and at least partial credit in criteria sections 2, 3, & 4), the organization may earn the Top Performer designation.

Organizations that choose not to take these mitigating steps would be subject to the full 25-point deduction. Organizations that take these steps and later have a discriminatory incident may be subject to the full 25-point deduction. 
 

In the HEI 2024, 140 HEI 2024 participants received this deduction. The majority (97) of these participants are facilities operated by the Veteran’s Health Administration, which due to an exclusion in the VA medical benefits package are unable to provide gender-affirming surgeries. The other group of 43 hospitals that received this penalty are Catholic healthcare facilities that interpret one or more of the Catholic Ethical and Religious Directives in a way that means they will not perform certain gender-affirming surgeries while they would provide the same surgeries for other patients based on other diagnoses.
 

National anti-LGBTQ+ groups and legislators across the country have overridden the recommendations of the American medical establishment and passed legislation that limits transgender and non-binary youth’s access to age-appropriate, medically necessary care.

Healthcare facilities in states that have passed gender-affirming care bans will not automatically have a Responsible Citizenship penalty applied to their HEI score because the limitations in care are due to an external policy from the state rather than an internal policy from within their organization.

However, to promote transparency around the limitations in care, the HEI encourages healthcare facilities that serve pediatric patients and/or provide gender-affirming care in states with gender-affirming care bans to post a statement on their website about the limitations on gender-affirming care due to state law. In addition, the HEI online search database will denote facilities that are in states that have passed gender-affirming care bans.

Healthcare facilities that serve pediatric patients in states with a gender-affirming care ban may be subject to the full 25-point deduction if they stop providing gender-affirming care in any of the following situations:

• a court injunction allows continued access to care (care should resume if previously stopped due to the law)
• the law has not yet gone into effect (care should continue until the law goes into effect)
• certain patients have been grandfathered into care (care must continue to be provided to those patients)